At Best Used Car Market, customer satisfaction is important to us. We encourage all customers to carefully inspect, test drive, and review vehicle information before completing a purchase. Please read this Return & Refund Policy carefully to understand your rights and responsibilities.

Vehicle Sales

Due to the nature of used vehicle sales, all purchases are generally considered final once the sales transaction has been completed, payment has been received, and ownership documents have been transferred.

Customers are strongly encouraged to:

• Inspect the vehicle thoroughly before purchase.
• Take a test drive.
• Review any available vehicle history reports.
• Obtain an independent mechanical inspection if desired.
• Ask questions regarding the vehicle’s condition before completing the purchase.

Eligibility for Returns

A vehicle may only be eligible for return if:

• Required by applicable state, provincial, or local law.
• A written return agreement was provided at the time of purchase.
• The dealership specifically offers a return period in writing.
• The vehicle was materially misrepresented in a manner prohibited by law.

Any approved return must comply with the terms outlined in the vehicle purchase agreement.

Non-Refundable Items

The following may be non-refundable:

• Vehicle deposits (unless otherwise stated in writing).
• Delivery and transportation fees.
• Registration and licensing fees.
• Government filing fees.
• Vehicle inspection fees.
• Financing-related fees.
• Extended warranty fees, subject to warranty provider terms.

Refund Requests

Customers seeking a refund should contact our dealership immediately.

Refund requests must include:

• Customer name
• Vehicle information
• Purchase date
• Reason for request
• Supporting documentation, if applicable

Each request will be reviewed individually based on applicable laws and dealership policies.

Vehicle Condition Requirements

If a return is approved, the vehicle must generally:

• Be in substantially the same condition as when sold.
• Have no significant new damage.
• Include all keys, manuals, and accessories provided at purchase.
• Include all purchase documentation.

Additional conditions may apply depending on the circumstances.

Mechanical Issues After Purchase

Used vehicles may experience mechanical issues after purchase due to age, mileage, and normal wear.

Customers should review:

• Any warranty documents provided.
• Vehicle service records, if available.
• Any “As-Is” disclosures signed at purchase.

Warranty claims, if applicable, will be handled according to the terms of the warranty agreement.

Deposits

Vehicle deposits may be used to reserve a vehicle for a specified period.

Unless otherwise stated in writing:

• Deposits may be non-refundable.
• Reserved vehicles may remain available for sale if payment deadlines are not met.
• Deposit terms will be disclosed before acceptance.

Financing Cancellations

If financing is declined or canceled, the outcome will be handled according to:

• The financing agreement.
• The purchase contract.
• Applicable consumer protection laws.

Customers should carefully review all financing documents before signing.

Delivery-Related Issues

Customers should inspect delivered vehicles immediately upon arrival.

Any transportation-related damage or discrepancies should be reported:

• At the time of delivery whenever possible.
• To both the transportation provider and Best Used Car Market.

Failure to report visible delivery damage promptly may affect claim eligibility.

Consumer Rights

Nothing in this policy limits any rights provided to customers under applicable consumer protection laws.

Where local laws provide additional return, cancellation, warranty, or refund rights, those rights will take precedence over this policy.

Policy Updates

Best Used Car Market reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Updated versions will be posted on this page with a revised effective date.